Refund and return of goods

According to the Law of Ukraine "On Protection of Consumer Rights"

Coffee and tea:

Food products, medicines and medical devices, sanitary items are not subject to exchange (return).

Accessories:

The consumer has the right to replace defective goods within 14 days or receive a refund as follows:
The consumer shall draw up a claim of refund and return of goods.
The consumer shall return the product in perfect condition with no traces of use in its original packaging along with receipts or other payment documents.
The company shall refund in cash (provided the consumer is present at the place of sale) or return money to the consumer’s card according to the details specified by the consumer in his/her claim of return within 7 (seven) days.